Are you VAT registered?

No, we are not registered for VAT. The price you see is the total payable, there are no hidden extras.

How much is delivery?

You can use the shopping cart to calculate shipping. Simply add the product you’re interested in to your shopping cart by clicking on the ‘Add to cart’ button. Then ‘view cart’ and under shipping you will see an option to enter your address and calculate shipping before you continue to the checkout. Basic rate summary: Accessories: £2.50 (eg. Boot Jacks) Footwear: £6.99 Smaller items (eg. Boot Stands): £7.50 Medium items ( eg. Small Wall Racks): £8.99 Large items (eg. Coat Stands, Surf Racks): £12.50 Extra large items (eg. Coat Trees): £24.99 Pallet shipping (eg.Very Large Oak Shoe Racks): £35.00

How long is delivery?

Wooden Products: As we offer such a large range of sizes we often make to order, so we ask that you allow upto 7 working days for delivery. If we think it will take longer than 7 working days we will email and let you know. If you’re in a hurry or have a special date in mind, drop us an email and we’ll tell you if things can be pushed forward to get to you on time. Footwear: Items in stock are dispatched same day if ordered by 11am. We use FedEx with next day delivery as standard. For UK deliveries that aren’t Mainland UK  your boots will be dispatched with Royal Mail on a standard parcel service unless otherwise stated. This usually takes between 3 – 5 days depending on your location. For Europe and everywhere else, we will email you to let you know.

We understand how frustrating it is waiting for things to arrive so please get in touch if you have any issues or concerns and we’ll do our best to help.

Can I collect?

We are not a shop but a studio/workshop. As such we are not set up for off the street customers and operate under a ‘strictly by appointment only’ service. If you would like to collect please contact us to arrange a time and date.

How can I pay?

You can pay using our secure shopping cart by clicking ‘buy now’ once you have selected the product you would like from the shop and continuing onto the checkout. By Card You can pay using your credit/debit card. Our shopping cart and checkout are SSL Secure using Trustwave and payments are processed by Barclaycard Secure Payment Gateway. Your details are encrypted so you can rest easy when entering your card details. We accept most major cards with the exception of American Express. You will receive a confirmation email once your order is processed. By Paypal We also accept Paypal, just click the Paypal option in the checkout when ordering. You will be redirected to Paypal and will receive a confirmation email once your order is processed.

Can I return my item?

Please see the terms and conditions.

If you can’t find an answer to your question, drop us a line through the contact us page and we’ll be happy to help.

CURRENT LEAD TIME FOR WOODEN PRODUCTS IS APPROX 3 WEEKS Dismiss