Terms and Conditions
As we offer such a large range of sizes we often make to order, so we ask that you allow upto 7 working days for delivery. If we think it will take longer than 7 working days we will email and let you know. We use FedEx with next day delivery as standard once your item is ready for dispatch. Large items requiring a pallet delivery service are sent by Palletways and customers are notified of delivery date before dispatch.
Items in stock are dispatched same day if ordered by 11am. If your item is out of stock you will be notified. Stock levels are indicated on the website. We use FedEx with next day delivery as standard. For UK deliveries that aren’t Mainland UK your boots will be dispatched with Royal Mail on a standard parcel service unless otherwise stated. This usually takes between 3 – 5 days depending on your location. For Europe and everywhere else, we will email you to let you know.
All delivery dates are approximate. Carriage charges are calculated depending on the weight and dimensions of the consignment. These will be worked out and included in the final order summary at check out. Rates are shown in the shopping cart in the checkout, on the FAQ or Delivery page of the website.
You may return your order for any reason by giving us written notice within 14 days after you receive the goods. If you wish to return any goods under this policy, you must return them to us at the address shown in ‘as new’ condition, unused and with their original packaging.
Any items dispatched on exchange will incur a charge the same as the original postage cost of sale. Items resent due to any fault of Boot and Saw will not incur this charge. Consumers have the right to cancel any order prior to the conclusion of the contract and irrespective of whether there has been any error with the order. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty. We reserve the right not to offer any refund or exchange of any product that has been used or damaged after delivery to you. This does not affect your statutory rights. In order to return any goods, please enclose a cover note with the goods, with original packaging, stating the reason for return clearly marking whether you would like a refund or an exchange and return it to:
Boot and Saw, Krowji Studios, West Park, Redruth, Cornwall, TR153AJ
If you fail to return any goods that you have cancelled in accordance with this policy, we may charge you a sum not exceeding our direct costs of recovering the goods.
In the event of a manufacturing fault, wooden products are guaranteed for 12 months from date of purchase.
Viking and Harris Dryboots are also guaranteed for 12 months from date of purchase. Aigle Wellingtons are guaranteed for 24 months from date of purchase. In the event of a manufacturing fault, the item will need to be returned and tested. If found faulty, a replacement will be offered or a refund given at the customers preference.
Please note: If you have a fitment issue due due to sizing, we only exchange/refund boots that are in as-new, re-sellable condition. For this reason we ask that customers try boots for size before wearing them outside, to avoid issues.
The price of your order (exclusive of delivery) will be as shown on our website at the time you place your order.
However, they may be subject to change. Every effort is made by us to ensure that the prices shown on our
website are accurate at the time you place your order. If an error is found, we will inform you as soon as
possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you
choose to cancel your order we will refund or credit you for any sum that has been paid by you or debited to
your credit card or Paypal account for the cancelled goods.
Our checkout is SSL secure. We use Barclaycard EPDQ to process payments securely meaning we don’t have access you your card details and payment is encripted with 3D secure.
When you order via telephone, we will require your name, e-mail address, delivery address, credit/debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. Once your order has been processed your financial account details are destroyed and are NOT kept on record.
Should you choose to order via Paypay, a direct payment into our Paypal account will occur and your account details will not be disclosed to us.
A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise pass this information to our couriers in case they need to contact you to deliver your order. As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information please e-mail firstname.lastname@example.org
We DO NOT pass on, share, sell, or exchange, any personal or confidential business information you give to us without your permission.
Telephone and card payments for all orders, in stock or made to order, will be processed when you place an order. Payments must be made in full unless stated otherwise. Payments via Paypal are instant. For all in-stock items, every effort will be made to process your order within one working day of receipt of payment. In the case of special orders and bespoke items, your payment will be processed on ordering, unless an invoice is provided or delayed payment agreed. You will be notified of the expected date of dispatch via email. We can provide an invoice to schools and nurseries for payment on delivery and accept payment from LEA and similar organisations on behalf of schools and nurseries.